Privacy Policy
Effective Date: March 14, 2026
Columbia Septic Systems is a lead generation and referral service that connects property owners with qualified local septic contractors. We do not directly perform septic installation, repair, pumping, or inspection services.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit inquiries through our contact forms.
Information We Collect
We collect personal information that you voluntarily provide when you interact with our website, including:
- Name — so we can address you personally when responding
- Phone number — so we or a qualified contractor can contact you about your inquiry
- Email address — so we can send follow-up information related to your request
- Service details — any information you provide about the septic service you need, including property location and project description
How We Use Your Information
The information you provide is used to:
- Respond to your inquiry or estimate request
- Connect you with a qualified local septic contractor who can assist with your project
- Follow up to ensure your needs were met
- Improve our website and services
We do not sell your personal information to third parties. Your information is shared only with the local septic contractor(s) we work with in order to fulfill your service request.
Third-Party Services
Our website uses the following third-party services that may collect or process data:
- LeadConnector / GoHighLevel — Our contact and estimate request forms are processed through LeadConnector (powered by GoHighLevel). When you submit a form, your information is transmitted to and stored in this platform. Their privacy practices are governed by their own privacy policy.
- Netlify — Our website is hosted on Netlify, which may collect standard server logs including IP addresses and browser information.
- Google Fonts — We use Google Fonts to display text on our website. Google may collect limited usage data in connection with font delivery.
- Google Analytics — We may use Google Analytics to understand how visitors interact with our website. This service collects anonymized usage data such as pages visited, time on site, and general location. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Our website may use cookies or similar technologies through the third-party services listed above. These include:
- Cookies set by our form embed (LeadConnector) to facilitate form functionality
- Cookies set by Google Fonts for font delivery
- Analytics cookies if Google Analytics is enabled
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect the functionality of some features on our website.
Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, typically for the duration of your service inquiry and any follow-up period. Form submissions are stored securely within our LeadConnector/GoHighLevel platform.
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Opt out — You may opt out of receiving communications from us at any time by calling or texting us at (573) 488-5277.
- Request deletion — You may request that we delete any personal information we have collected from you. To make a deletion request, contact us by phone at (573) 488-5277.
- Access your data — You may request a copy of the personal information we hold about you.
We will respond to all data-related requests within 30 days.
Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Columbia Septic Systems
Phone: (573) 488-5277
Text: (573) 488-5277